At The Gem Sure, we aim to provide you with the best shopping experience. If you are not satisfied with your purchase, please review our return and refund policy.
Return Period
You may return any product within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Return Process
- Contact our customer service team at info@thegemsure.com or call us at 9953111782 to initiate a return.
- Provide your order number and reason for return.
- Once your return request is approved, you will receive instructions on how to send the product back to us.
Return Shipping
The cost of return shipping is the responsibility of the customer unless the product was damaged or defective upon arrival.
Refund Policy
Once we receive and inspect the returned item, we will process your refund within 10 business days. The refund will be issued to the original payment method used during the purchase.
Non-Returnable Items
Certain items may not be eligible for return, including custom-made products, perishable goods, and items marked as non-returnable at the time of purchase.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions regarding our return and refund policy, please contact us at info@thegemsure.com or call us at 9953111782.